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Terms & Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through inwalog.com and BLR Group (hereinafter, "us", "we", BLR Group")

All notices from BLR Group to you may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from you to BLR Group shall be made either by e-mail, sent to the address we provide on our Web site:

Delivery shall be deemed to have been made by you to BLR Group five (5) days after the date sent.

Copyright © BLR Group All rights reserved.

All content appearing on this Web site is the property of:

BLR Group

As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as

  1. The document is used for informational purposes only, and

  2. Any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2022 BLR Group All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by BLR Group Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Copyright © 2024 BLR Group or any third party, except as expressly granted herein.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. BLR Group and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if BLR Group believes that customer conduct violates applicable law or is harmful to the interests of BLR Group and its subsidiaries.

Please view our Terms of Use here.

Privacy Policy

BLR Group use of personal information that you may submit to BLR Group through this Web site is governed by the BLR Group Privacy Policy.

Please view our Privacy Policy here.

Shipping & Delivery

BLR Group ships products and merchandise to locations within the Canada and mainland USA. Additionally, BLR Group ships selective merchandise to other international locations including Europe & Latin America. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International Customs & Duties

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. BLR Group is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Canadian GST/HST

BLR Group charges sales tax for merchandise ordered on this Web site based on the applicable Provincial, State or Federal sales tax rate and the location to which the order is being shipped.

Warranties

Warranty Information

BLR Group offers a one year standard manufacturer warranty on all products sold on our website.

All goods dispatched from BLR Group are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. We sometimes test the items against a local WIFI connection to ensure that the internet connectivity is working as it should

BLR Group aims to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.

Repairs

BLR Group can only offer compensation for faulty products that are directly attributed to manufacturing defects. For issues related to user created defects including breaking of the screens, dropping of the products or breakages you can contact us to send it back for repairs. We will charge you for the shipping and repair costs.

The BLR Group warranty means we will repair your faulty (manufacturer defect) item for free and send it back to you. Other compensation is not normally available. If an item is impossible to repair we will credit you for the price of the product instead or provide an alternate option including an exchange.

Warranty Period

The warranty period is for 12 months or 365 days from the time the customer receives the item.

Warranty Payments

BLR Group will try and trouble shoot the products remotely. If we are not able to trouble shoot remotely the product(s) should be shipped to our facility in US. The customer shall pay for the shipping charges. Our QC engineers will test products you ship back and, if they confirm the products are indeed faulty, we will offer compensation (repair, credit or refund). However, for products that are tested and turn out to be in good working condition, BLR Group will not accept any responsibility and may charge a restocking value at our own discretion. Functional products will not be reimbursed.

Cost of shipping repaired item back to customer will be paid by BLR Group in full.

If a product cannot be repaired: your original shipping fee will be credited in addition to the original product value so you can place a new order for a brand new replacement or a different product.

Warranty Disqualification

Below are instances where a customer will not be eligible for returns and/or compensation:

  • Unapproved returns or returned products not processed through BLR Group’s RMA procedure;

  • Products whose 12-Month warranty period has expired;

  • Received returned products that are damaged because of inadequate or unsecure packaging;

  • Approved product returns through BLR Group RMA procedure that are confirmed by our QC engineers to be functioning after testing;

  • Broken products caused by misuse or mishandling;

  • Returns of your unwanted, unsold yet functional products;

  • Missing accessories such as power adapters etc.

  • Products bought by mistake

The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.

The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.

The customer is solely responsible for choosing the right product, including for example

The "correct" desired memory capacity

The "right " feature or product

Color

Screen size

Memory

CPU

We will send you exactly what you have ordered, so please read descriptions before purchasing.

If the customer of a delivery refuses or fails to accept delivery once the item has been shipped out, BLR Group accepts no liability and the customer will not be eligible for compensation.

Return Policy

Our return instructions are as follows:

Returning for replacement and refund

  1. Quality Issues: If a product has quality problems within 30 days of customers receiving it, BLR Group will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.

  2. Non Quality Issues: If customers wish to return an item for non quality reasons within 14 days after receiving the product, we will return 80% the full price. A 20% restocking fee would apply.

  3. Returned Products: Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

Cancellations

  1. Canceling Orders (Before delivery): If an order is canceled before delivery, no fee will be charged.

  2. Canceling Orders (After Shipping): To return the product, you may ship by a standard carrier at your expense, to the address provided to you.

As soon as we receive the shipment, in the original unopened packaging, we will refund the amount to you. For credit card purchases, it will take a few days to show up in your account.

If the product/box is opened, a restocking charge/fee would apply.

Limitations of Liability

BLR Group'S LIABILITY IS LIMITED TO DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT PURCHASED FROM BLR Group BY BUYER. BLR Group HEREBY DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT. IN NO EVENT WILL BLR Group BE LIABLE TO BUYER FOR ANY LOST PROFITS, LOST SAVINGS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BUYER’S USE OR INABILITY TO USE THE PRODUCT, OR THE BREACH OF ANY WARRANTY OR TERM HEREIN. THE BUYER APPROVES THAT ALL RELATED BLR Group PRODUCTS WERE FULLY AND THOROUGHLY TESTED BY HIM AND WERE FOUND SUFFICIENT AND ACCEPETABLE BY THE BUYER. BLR Group SHALL NOT BE HELD RESPONSIBLE FOR ANY PROBLEM RELATED TO THE PRODUCT THAT EXISTED PRIOR TO THE DATE OF ORDER.

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